Shipping policy

Last updated: October 24, 2026

Free delivery Australia-wide

Every keepsake is delivered free to anywhere in Australia, with no minimum order. We currently deliver within Australia only.

Made to order

Each keepsake is printed just for you after you order, so it isn't sitting on a shelf waiting to be posted. Production and delivery are handled by trusted print partners, and items in the same order may be made and sent separately, so they can arrive on different days.

Delivery times

Because every keepsake is made to order, delivery times include a few days for us to prepare and print it just for you. As a guide:

Canvases, framed canvases and framed prints are printed here in Australia and usually arrive within 1 to 2 weeks.
Collar signs and Christmas ornaments are laid out by hand and made by our specialist print partner overseas, and usually arrive within 3 to 4 weeks.

Times can be a little longer for regional and remote areas, and during busy periods such as the lead-up to Christmas.

Christmas order dates

For delivery before Christmas, please order collar signs and Christmas ornaments by 13 November, and canvases, framed canvases and framed prints by 10 December. We always do our best, but orders placed after these dates may arrive in the new year.

Tracking your order

Once your keepsake has been sent, we'll email you a tracking number so you can follow it to your door.

Delivery address

Please double-check your delivery address at checkout. If you spot a mistake, email us straight away and we'll try to update it before your order is sent. We can't be responsible for parcels sent to an incorrect address provided at checkout.

Damaged in transit

Every keepsake is carefully packed to protect it on its way to you. If it does arrive damaged, please email us within 14 days of delivery with your order number and a photo, and we'll send a free replacement. See our Refund policy for details.