Refund policy

Last updated: October 24, 2026

Every Little Wattle Pet Co keepsake is made to order with your own photo and words, just for you. We want it to arrive perfect, and if it doesn't, we'll make it right.

Our promise: free replacement for damage or printing faults

If your keepsake arrives damaged, faulty, or with a printing error on our part, we'll send you a free replacement or give you a full refund, whichever you prefer. You won't pay anything extra, and you won't need to send the damaged item back unless we ask.

To make a claim, please email us at littlewattlepetco@gmail.com within 14 days of delivery and include:

your order number
a clear photo of the problem (and of the packaging, if it was damaged in transit)

A real person will look at your message and reply as soon as we can.

Personalised items and change of mind

Because each keepsake is printed specifically for you and can't be resold, we're unable to offer returns or refunds for change of mind. This includes choosing a different size or frame, or deciding you'd prefer a different photo after the order has been made.

Please check the preview carefully before ordering, especially your pet's name, dates and spelling. We print exactly what's approved in the preview, so errors in the details provided aren't covered as a printing fault. If you're unsure about a photo or how something will look, just email us before you order and we'll gladly help.

Changing or cancelling an order

If you notice a mistake, email us as soon as possible. We'll do our best to update or cancel your order, but once it has gone into production we're unable to make changes.

Refunds

Approved refunds are returned to your original payment method. Depending on your bank, it can take 5 to 10 business days to appear.

Your rights under Australian Consumer Law

Our goods come with guarantees that cannot be excluded under the Australian Consumer Law. You are entitled to a replacement or refund for a major failure and compensation for any other reasonably foreseeable loss or damage. You are also entitled to have the goods repaired or replaced if the goods fail to be of acceptable quality and the failure does not amount to a major failure. Nothing in this policy limits those rights.